Refund Policy

REFUNDS

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us prior to returning items and obtain a RMA# (Return Merchandise Authorization Number). Include this number on the shipping label.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved,  your refund then will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund in the time allocated, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form. We will provide you with an address.

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: 22 beaconsfield road Midhirst Taranaki New Zealand 4394

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of the return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you, may vary.

For Shipping any item, we use a trackable shipping service and purchasing shipping insurance. We can't guarantee that we will receive your returned item, and if this situation eventuates we will deal with it on a case by case basis. Please  remember though you are our customer and we will go to great lengths to ensure you are happy and looked after.

Aana

Cherriblack